Contact Centre Services | Mosaic Fulfilment Solutions

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Contact Centre Services

Our York based Client Support Centre provides the highest quality of inbound and outbound customer contact centre solutions. Our considerable expertise and experience coupled with our commitment and levels of quality control, have helped our clients to consistently achieve excellent levels of customer service.

Mosaic’s omni-channel (CMS) system supports all communication elements including: email management, web chat, (SMS) and social media. All delivered through a single, real-time interface.

Our skills-based routing system effectively manages all inbound cross-channel communication, and our experienced customer service teams will go above-and-beyond to leave customers with a positive long-lasting impression and clients with a satisfied, loyal customer.

Our powerful Customer Relationship Management (CRM) tools, provide invaluable insights into customer behaviour. Armed with these insights, your customers can be personally served in the way that most meets their individual needs.

We know it costs significantly more to acquire new customers than to retain existing ones.

When servicing customers it’s critical Mosaic becomes an extension of a client’s business. Offering dedicated insights, historic and real-time call information and shared data resources all enable our agents performance to be managed as effectively as possible. Mosaic delivers real-time, measurable benefits to our clients and offers long-term adaptive services to work with any business size. Contact Mosaic today to see how we can exceed your goals.

We possess and maintain the expertise and the infrastructure to deliver industry leading customer contact services.
Mosaic provides an array of solutions including:

  • Appointment Setting
  • Automated Call-Handling
  • Call Recording and Remote Monitoring
  • Compliance as standard – GDPR, DPA, ISO, PCI DSS
  • Customer and Product Enquiries
  • Donation Processing
  • DRTV Campaigns
  • Order Processing
  • Overflow Services
  • PCI DSS accredited environment
  • Problem Solving
  • Product Enquiries
  • Single-Call Resolution
  • Subscription programmes

Our contact centre is open seven days a week & built as resilient mission
critical environment with business continuity solutions ensuring zero downtime.
Contact us for more information on: 01904 202140 | or Email: hello@mosaic-fs.co.uk

Contact Centre Services

Our York based Client Support Centre provides the highest quality of inbound and outbound customer contact centre solutions. Our considerable expertise and experience coupled with our commitment and levels of quality control, have helped our clients to consistently achieve excellent levels of customer service.

Mosaic’s omni-channel (CMS) system supports all communication elements including: email management, web chat, (SMS) and social media. All delivered through a single, real-time interface.

Our skills-based routing system effectively manages all inbound cross-channel communication, and our experienced customer service teams will go above-and-beyond to leave customers with a positive long-lasting impression and clients with a satisfied, loyal customer.

Our powerful Customer Relationship Management (CRM) tools, provide invaluable insights into customer behaviour. Armed with these insights, your customers can be personally served in the way that most meets their individual needs.

We know it costs significantly more to acquire new customers than to retain existing ones.

When servicing customers it’s critical Mosaic becomes an extension of a client’s business. Offering dedicated insights, historic and real-time call information and shared data resources all enable our agents performance to be managed as effectively as possible. Mosaic delivers real-time, measurable benefits to our clients and offers long-term adaptive services to work with any business size. Contact Mosaic today to see how we can exceed your goals.

We possess and maintain the expertise and the infrastructure to deliver industry leading customer contact services.
Mosaic provides an array of solutions including:

  • Appointment Setting
  • Automated Call-Handling
  • Call Recording and Remote Monitoring
  • Compliance as standard – GDPR, DPA, ISO, PCI DSS
  • Customer and Product Enquiries
  • Donation Processing
  • DRTV Campaigns
  • Order Processing
  • Overflow Services
  • PCI DSS accredited environment
  • Problem Solving
  • Product Enquiries
  • Single-Call Resolution
  • Subscription programmes

Our contact centre is open seven days a week & built as resilient mission
critical environment with business continuity solutions ensuring zero downtime.
Contact us for more information on: 01904 202140 | or Email: hello@mosaic-fs.co.uk

multi-channel, multi-platform integrations

About

Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Latest News

Telebank Ltd Statement

26th October, 2017 Mosaic is delighted to announce it has acquired an interest in Telebank Ltd. Along with an interest acquired in Committed Giving earlier in the year, this creates a formidable collaboration and further enhances Mosaic’s...

York House,
Wetherby Road,
York YO26 7NH

T: 01904 202140
E: hello@mosaic-fs.co.uk

About

Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Latest News

Telebank Ltd Statement

26th October, 2017 Mosaic is delighted to announce it has acquired an interest in Telebank Ltd. Along with an interest acquired in Committed Giving earlier in the year, this creates a formidable collaboration and further enhances Mosaic’s...

York House,
Wetherby Road,
York YO26 7NH

T: 01904 202140
E: hello@mosaic-fs.co.uk