Contact Centre Representative
If you have a passion for delivering excellent customer service and want to work in a rewarding, fast-paced and friendly environment – we want you!
Mosaic Fulfilment Solutions are a leading provider of contact centre services, ecommerce distribution, document management and back office processing. Our services are used by over 80 clients in a vast range of sectors, including retail, ecommerce, FMCG and charity.
Mosaic is an incredibly innovative business, placing people and technology at the centre of our service offering. The business has excellent staff and client retention, we are financially strong and growing. Mosaic is in a great position, leading the way for the industry and we want the right candidates to help further accelerate growth.
We’re looking for Customer Representatives to join us at our HQ – centrally located between Leeds, Harrogate and York.
– You will be required to have exceptional verbal communication, phone and multi-tasking skills.
– Providing exceptional customer service to a broad range of customers
– Assisting customers through to checkout with excellent product knowledge
– Processing donations for charities
– Assisting customers through cross-sell. No cold calling!
– Working with well-known, established companies to help improve their offering
– Building and maintaining customer information data records
If you can listen to, and advise customers. If you have good attention-to-detail and are professional disposition this is the role for you.
We will support your development, provide skills and knowledge training and team leaders will support you to do the best job you can.
If you are interested or know someone who might be contact us, with your CV – firstname.lastname@example.org
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
26th October, 2017 Mosaic is delighted to announce it has acquired an interest in Telebank Ltd. Along with an interest acquired in Committed Giving earlier in the year, this creates a formidable collaboration and further enhances Mosaic’s...